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Operating hours

ExtraNet has been available to customers of the various business units at the Deutsche Bundesbank since early December 2002.

It operates during the times indicated below:

Production environment

The ExtraNet procedures can be accessed in the production environment from Monday to Sunday between 00.00 and 24.00.

Any maintenance work will be carried out during the following maintenance windows:

  • Monday to Friday: 20.00 to 04.00
  • Saturday: 00.00 to 09.00 and 16.00 to 24.00
  • Sunday: 00.00 to 24.00

Users may experience short-term malfunctions or failures during these periods.

Additionally, the ExtraNet procedures specified below may be accessed in the production environment at the following times.

ExtraNet procedureMonday-FridaySaturday
BBS04.00-20.00 
OMTOS07.00-18.00 
KEV08.00-18.00 
CashEDI06.00-20.0009.00-13.00
CashRecycling07.00-18.00 
General reporting portal for statistics06.00-24.0009.00-16.00
CAP06.40-19.30

Test environment (AI)

As a rule, the ExtraNet procedures can be accessed in the test environment from Monday to Thursday between 09.00 and 16.00.

For the applications specified below the periods are differing:

ExtraNet procedureMonday-Thursday
OMTOS09.00-15.00
KEV09.00-15.00
CAP09.00-14.00

The ExtraNet Customer Service Centre should be notified in advance about all test activities.

Additional information

ExtraNet Customer Service Centre

Address

Deutsche Bundesbank

IT 544
ExtraNet Customer Service Centre

Wilhelm-Epstein-Straße 14
60431 Frankfurt am Main
Germany

Contact

ExtraNet Customer Service Centre

+49 69 9566-3101

+49 69 9566-503101

E-Mail