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Operating and support hours

EBS has the following operating and support hours:

Operating hours

Operating days:
Access to EBS: 04.00 - 20.00 (Frankfurt time)

Support hours

Operating days: 08.00 - 16.00 (Frankfurt time)


EBS is integrated into the Deutsche Bundesbank's ExtraNet and EBS operating hours are therefore geared to the operating hours of ExtraNet. During operating hours, the members of the "EFSF Market Group" and the "ESM Market Group" can call up statistical analyses of their bids and allotments for auctions that have been completed.

Customer Service (EBS) will be available to the members of the "EFSF Market Group" and the "ESM Market Group" every operating day between 08.00 and 16.00 (Frankfurt time) to deal with any queries relating to EBS. If any problems with regard to EBS or ExtraNet occur outside of these support hours, please e-mail or phone our Customer Service on the next operating day.

Additional information

EBS Bidding System

Logo EBS

Access to EBS

Contact

Customer Service

+49 69 9566-4141

+49 69 9566-4242

E-Mail