Services/Contact

Since the beginning of December 2002 several business units of the Deutsche Bundesbank have been offering their customers the possibility of carrying out certain business processes via ExtraNet. Further specialised procedures and services are currently being set up or tested.

If you have any questions concerning the specialised procedures (for example, explanations regarding the content, data set formats, legal bases, registration, tests etc), please contact the relevant unit as listed in the particular area.

If you have any technical questions (communication problems, for example), please do not hesitate to contact the ExtraNet Call Centre, which is open from 6.00 to 20.00 on each bank working day except Saturdays and Sundays and those days indicated in the calendar of ECB holidays:

• Deutsche Bundesbank
• Wilhelm-Epstein-Str. 14
• D - 60431 Frankfurt am Main
• +49 69 9566 3101
• +49 69 9566 5031 01
• tc_extranet@bundesbank.de