Help

Video files

The Bundesbank uses the following video formats on its website:

• RealVideo® and
• WindowsMedia®

To play videos you will need Real Player 8 or Windows Media Player installed with WindowsMedia 8 Codec. The latest versions can be downloaded from the manufacturers' websites; just click on one the icons below.

Frequently occurring problems and questions about playing videos

Problem: When trying to play a video, an infinite sequence of characters appears on the screen.

• Solution: This often means that your operating system does not have the appropriate software to run WindowsMedia® or RealVideo® files or that a file allocation error may have occurred. If this is the case, contact your system administrator.

Problem: You can hear the sound but have no picture.

• Solution: This problem frequently occurs when run on company networks because the latest versions of codecs (to reproduce the picture and sound) have often not been installed. If the operating system on your PC is Windows NT or Windows 2000, you will not have the user rights required to install a new codec. The auto installation function will not work here either because you do not have the proper authorisation. If this is the case, contact your system administrator.