Emergency assistance

Even if you do not know the password, this is where you can submit applications to block/unblock a user, reset his/her password or delete the user. The Bundesbank then decides on the application.

In certain circumstances, you may also have your password reset by phone by calling the ExtraNet Call Centre . This may be necessary, for example, if you have forgotten your password or have entered it incorrectly three times in a row. However, you may only reset your password by phone if, following a successful initial registration, you provided a question-answer combination in Administration of your registration data/secondary registration as this then serves as a security check.

• ExtraNet Call Centre
• Administration of your registration data/secondary registration