After logging into the Filetransfer area of the ExtraNet, select the function “1b Filetransfer: Rückmeldungen zu Geldbestellungen, Einzahlungsavisen, Differenzunterlagen und Entgeltabrechnungen (Download)” – (1b Filetransfer: response regarding cash orders, lodgement notifications, discrepancy documents and fee statements (download)).
In the event of a discrepancy, we will provide you with a number of documents. The files can be distinguished by the following abbreviations in the file name:
- DB: “Differenzbeleg” (discrepancy information)
- DG: “Differenzanschreiben SEPA-Gutschrift” (discrepancy letter SEPA credit)
- DL: “Differenzanschreiben SEPA-Lastschrift” (discrepancy letter SEPA direct debit)
- FS: “Kundenbeleg Fehlbetrag Storno” (customer information shortage cancellation)
- MS: “Kundenbeleg Mehrbetrag Storno” (customer information surplus cancellation)
The files will be available for download for 60 days and can also be downloaded multiple times.
Once the download has been confirmed, it is no longer possible to download the files again.
