The CAP customer support team is available on business days to assist with questions and issues. Feel free to send your inquiries via email, including a callback number. During support hours, customer support is also available by phone.

• Regular operating hours
  Business days: 7 a. m. – 5:45 p. m.
• Support hours
  Business days: 9 a. m. – 4 p. m.

User handbook

With the Collateral Management Access Portal (CAP), the Deutsche Bundesbank offers its business partners U2A online access to their own collateral pools (collateral account for BBk own-account transactions and deposit protection), including order placement. The aim of this document is to explain the functional scope of CAP to users in an understandable and clear manner.